Tech Support
Job Location: Sugar Land, Texas

Who We Are:

ALULA is the leading unified smart security company, which empowers partners to simplify the connected experience. ALULA’s flexible solutions enable our partners to efficiently deliver and adapt security to the needs of today’s modern home and business owners. Partners trust and rely on ALULA’s flexible and complete solution to just work and help grow their business.

Who We Are Looking For

Job description

The Technical Support position requires an experienced, reliable and task-oriented person who enjoys working in a growing multi-state business.  In this position, the main focus will be to answer phone calls, e-mails, and live chat support as they come in, under the direction of the manager.  This role requires strong attention to detail and complete confidentiality.  

Responsibilities including but not limited to:

  • Will work daily on a computer to provide information & support for customers.
  • Defuse situations and escalate calls to the proper supervisor.
  • Transfer incoming calls to the appropriate departments.
  • Find common problems and report any on-going issues to the proper supervisor.
  • Perform special projects as directed by management
  • Travel less than 10%
  • Other duties as assigned 

Work Experience and Skill Requirements:

  • Must feel comfortable with answering phone calls daily to help resolve issues.
  • Ability to learn quickly and have common sense problem solving.
  • Have proficiency on computers. This position requires a lot of multi-tasking with multiple windows open.
  • A strong background in providing customer service over the phones.
  • At least 1 year prior experience in the Alarm industry with basic knowledge of Control Panels (DSC, Honeywell, Vista, Etc.), how panels communicate, etc.
  • Acquainted with general business office procedures