Our Privacy Mission
Information Collection and Use
Alula collects and stores certain information from or about you that can be used to uniquely contact, identify, or locate you (“Personal Information”). When using the User Interfaces, you may provide us with Personal Information including, but not limited to, your name, home or business address, phone number, email address, payment information, location, or zip code. When you use our Services, you may provide us with certain additional information (e.g., unit description, home or business size, home or business system configuration, sensor names, appliances or other devices monitored by Alula, account information, schedule, mode, automation settings, and device settings) in order for us to personalize your Services. Alula may also receive Personal Information that you have provided to our partners, including emergency contact information and user profile information, to enable Alula to provide our Services.
Alula may collect information regarding your use of the Alula User Interfaces and Services, including but not limited to: performance of any security or other device monitored by Alula, electrical usage or consumption, heating and cooling information, light or other fixture settings, and usage and alert logs. We receive this type of information from your devices that are monitored or controlled by Alula and your computer or other electronic device through which you may access, browse, download, receive, or otherwise use the Alula User Interfaces or Services (each a “Personal Device”), and we may also receive and collect such information from third parties.
Some features of our Services, such as location-activated arming reminders, thermostat adjustments, and other location-based Services (collectively, “GeoServices”), use location information. Before GeoServices information can be used, you must first opt-in to activate these Services. If you enable these features, we will automatically collect and store location information from your Personal Device you designate which is capable of producing location data (e.g., mobile device, GPS device, or manually entered coordinates). This location information may include your current location or places you have recently visited. We also may aggregate this information, but this information will only be used for Alula’s internal purposes and to provide services requested by you. If you do not wish for us to collect and store this information, do not enable these features.
Video and Audio Data
When you subscribe to Alula’s video monitoring or video monitoring add-on Services such as the Visual Verification services, use a connected doorbell, camera, image sensor, or other connected device or wearable or subscribe to two-way voice, you may enable us, our service providers, or your Central Station, to record, store, view and process video and/or audio recordings from your monitoring equipment. This may include capturing and sending to you portions of this data as part of a notification or analyzing the data to identify motion or other events. We may process information from your monitoring equipment so that we can send you alerts. In addition, if you have the recording features enabled, we will capture, process and store video and audio data recordings from your device and you may be able to access those recordings.
Data protection and privacy laws in your country may impose certain responsibilities on you and your use of security cameras, connected doorbells and other devices with recording capabilities. You (not Alula) are responsible for ensuring that you comply with any applicable laws. For example, you may need to display a notice that alerts visitors to your home or business that they may be recorded using security cameras and other devices with recording capabilities. Alula takes no responsibility for your compliance with these laws.
Alula will not disclose your Personal Information to any other entity except:
- as is necessary to provide the Alula User Interfaces and Services to you;
- to your service provider (also referred to as your Alula Dealer), the company through which you subscribed to our Services;
- to the central station selected by your service provider to receive alarm signals and coordinate emergency response;
- when you have opted in to share the information;
- when we need to share the information with an entity who works on our behalf to provide the Services (these entities do not have any right to use the Personal Information we provide to them beyond what is necessary to assist us);
- if you are an existing customer, to promote additional Alula-supported products and Services to you, either directly or through a third party;
- as necessary in connection with other business purposes; and
- as it is otherwise necessary to disclose as required or permitted by law.
In addition, we may disclose your information when the information has been converted to a form that cannot be used to identify you. It may also be necessary for us to disclose your Personal Information in case of a merger or combination with, or acquisition of a portion of our business by, another company or entity, in which case Personal Information collected by Alula would be expected to be one of the transferred business assets.
Alula has security measures in place to protect against the loss, misuse, and alteration of your Personal Information. For example, we protect your information through a unique username and password, and we protect certain sensitive communications with our website through server authentication and secure connections. However, no method of data transmission is completely secure.
Right to Access, Correct and Delete Personal Information
You may view, update, or delete your Personal Information at any time by following the links at www.alula.net to your profile and address book pages. These changes will be immediately made to our records. If you wish to stop notifications, you may do so through the User Interfaces.
Customers of Alula Dealers: Changes to your user profile on the Alula User Interfaces may not automatically change the records of your Alula Dealer. You should contact your Alula Dealer directly to make changes to its records.
Cookies and Web Beacons
We may also permit third parties to place or modify cookies on your Personal Device on our behalf. The third parties can use these “tracking cookies” (also known as “third party cookies”) to determine if you have visited certain pages on our site or other sites and may use tracking cookies to present targeted advertisements to you as you visit other sites. These tracking cookies do not contain personally identifiable information (though they do identify the Personal Device that you use to visit the site) and you can configure your browser to reject tracking cookies.
If you access our Services or the User Interfaces through your Personal Device, we may automatically collect certain information about your Personal Device that could include usage information and statistics, an IP address, Personal Device type and model, browser type, Personal Device ID, domain names, access times, referring website addresses, Personal Device settings and history, and other information collected about your access of the User Interfaces or receipt of communications or notification from Alula.
Third Party Websites
Utilizing our User Interfaces from Outside of the United States
California and Delaware Do Not Track Disclosures
1402 Heggen St
Hudson, WI 54016